If your handset freezes for whatever reason and displays the 'Phone Freeze' or 'Return for Service' message then you will need to use the unfreeze code that was issued with your unlock codes.

Below you will see a list of instructions for entering the unfreeze code into different models of Samsung handsets.

Choose the handset instructions closest to your own model if it is not directly available. (i.e. if you have a Samsung i900, consider using the Samsung F480 unfreeze instructions).

NB: Unfreeze instructions are given as an added bonus to your unlock service. This is not the service you purchased and therefore it is provided free of charge.

Reasons for "Phone Freeze"

• 1. Inputting the unfreeze code rather than the unlock code into your handset.
• 2. Following the incorrect input procedure for your handset (these must be followed 100% correctly).
• 3. Handset automatically displaying "Phone Freeze" when an unaccepted SIM card is inserted into the handset, however when the accepted SIM card is inserted, the handset works fine.

Unlocking the phone when in "Phone Freeze"

In order to unlock your handset when the phone is frozen, you need to have access to the handset keypad.

Option 1 (usually used with keypad Samsungs - U900 etc)

While an unaccepted SIM card is inserted
Enter the unfreeze code
Hit OK (either the left soft key, or in the middle of the touch-field)
Your handset may or may not display an unfreeze message
Now enter your unlock code (see step 1 above to determine this)
The phone should now unlock

Option 2 (usually used with touch screen Samsungs - F480 etc)

With Original SIM card in handset
Enter #7465625*638*UNFREEZE CODE
Phone Unfrozen
Input unaccepted SIM card into handset
Enter #7465625*638*UNLOCK CODE#
Your Phone should now unlock

With our service get your Unfreeze codes as a bonus. For every order you receive two codes, the unlock code, and the unfreeze code